HOW LONG WILL MY ORDER TAKE?

All clothing is made to order so our standard delivery time is 10-14 working days. Stock itmes such as Pins & Cufflinks if ordered on their own are despatched within 2 working days. If Pins are ordered with clothing the order will be despatched together once the entire order is complete.

 

DO YOU CHARGE FOR DELIVERY?

All orders under £199.99 are subject to either

Royal Mail Delivery - £4.99 (Only applicable for small orders under a total item weight of 2kg).

DPD Local Signed for Delivery - £6.75

Alternatively if you want to pay us a visit you are more then welcome to collect from store, Monday-Friday between the hours of 9am and 5pm. 

Please note the office is closed at weekends and public/bank holidays.

 

I CANT FIND WHAT IM LOOKING FOR, DO YOU SUPPLY IT?

Most probably! If it’s corporatewear, teamwear, leisurewear or promotional clothing, we can usually supply it. Please send us an email with your requirments and we can come back to you with a quote.

 

HOW CAN I PAY?

We accept all major credit and debit cards or you can pay by PayPal.

 

DO YOU PROVIDE SAMPLES?

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge. Standard delivery charge will also apply on samples and shall be returned at the customers cost.

 

WHAT IS YOUR RETURNS POLICY?

Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Your Custom Clothing to supply the relevant goods in accordance with the order. Any discrepancies with orders that are recieved must be reported to Your Custom Clothing within 48 hours of the receipt of goods. 

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free for a replacement or a full refund within 28 days.